Field Service Manager

Full Time
Kansas City, MO
Posted 2 months ago

A leading full-service Garage Door Company

Ranked One of the Top 150 Private Businesses

Ranked One of the Top 50 Women-Owned Business

Is now accepting applications for a Full-Time position.

Field Service Manager


We are seeking a self-motivated and efficient Field Service Manager to join our growing team! Come enjoy a great work atmosphere with the friendliest team members around! 

SUMMARY:  The Field Service Manager is directly responsible for managing a team of Field Service Technicians that perform maintenance and repair work on garage doors. This includes the dispatching/scheduling of service, handling all customer-facing communication requests, service estimates, billing, and data entry.


  • Manage requests from customers and home-builders to schedule service.
  • Create and manage service tickets via digital dispatching software.
  • Schedule, route, and distribute service requests to technicians daily.
  • Communicate with customers regarding service windows and schedules.
  • Ensure customers are satisfied with work rendered.
  • Review and submit technician’s time-sheets to payroll.
  • Contribute to maintaining inventory records for service parts and components.
  • Assist Customer Service Team as needed or directed by management.
  • Weekend availability to answer service phone and take requests.


  • Reliable transportation to work.
  • No prior experience or training required.
  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Basic skills required: communication, problem solving, teamwork, time management, decision-making, organization, customer service, and learning skills.
  • Basic computer skills.


  • Experience with digital dispatching software such as Service Titan, Dynamics 365, Jobber, etc.
  • Prior experience (1-2 yr) managing teams of 2-5 members.
  • Prior knowledge of Field Service Operations, such as for home repairs, HVAC, plumbing, or electronics.


  • Full Time work.
  • Additional income available with limited weekend hours.
  • Medical, Dental, and Vision Benefits.
  • Life Insurance available.
  • Short-Term and Long-Term Disability.
  • Consumer Discount Program.
  • 401(k) and 401(k) Matching.
  • Vacation, Holidays, and Sick Time.
  • An Equal Opportunity Employer.

Job Features

Job CategoryAdministrative

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