A leading full-service Garage Door Company

Ranked One of the Top 150 Private Businesses

Ranked One of the Top 50 Women-Owned Business

Is now accepting applications for a Full-Time position.

Field Service Manager

COME GROW WITH US!

We are seeking a self-motivated and efficient Field Service Manager to join our growing team! Come enjoy a great work atmosphere with the friendliest team members around! 

SUMMARY:  The Field Service Manager is directly responsible for managing a team of Field Service Technicians that perform maintenance and repair work on garage doors. This includes the dispatching/scheduling of service, handling all customer-facing communication requests, service estimates, billing, and data entry.

DUTIES AND RESPONSIBILITIES:

• Manage requests from customers and home-builders to schedule service.
• Create and manage service tickets via digital dispatching software.
• Schedule, route, and distribute service requests to technicians daily.
• Communicate with customers regarding service windows and schedules.
• Ensure customers are satisfied with work rendered.
• Review and submit technician’s time-sheets to payroll.
• Contribute to maintaining inventory records for service parts and components.
• Assist Customer Service Team as needed or directed by management.
• Weekend availability to answer service phone and take requests.

QUALIFICATIONS:

• Reliable transportation to work.
• No prior experience or training required.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Basic skills required: communication, problem solving, teamwork, time management, decision-making, organization, customer service, and learning skills.
• Basic computer skills.

PREFERRED CANDIDATES HAVE:

• Experience with digital dispatching software such as Service Titan, Dynamics 365, Jobber, etc.
• Prior experience (1-2 yr) managing teams of 2-5 members.
• Prior knowledge of Field Service Operations, such as for home repairs, HVAC, plumbing, or electronics.

COMPANY BENEFITS:

• Full Time work.
• Additional income available with limited weekend hours.
• Medical, Dental, and Vision Benefits.
• Life Insurance available.
• Short-Term and Long-Term Disability.
• Consumer Discount Program.
• 401(k) and 401(k) Matching.
• Vacation, Holidays, and Sick Time.
• An Equal Opportunity Employer.